Archive for February, 2010

Olympic Pride Brightens Up the Workplace

Thursday, February 25th, 2010

With the end of the Olympics quickly approaching it has become apparent that the games have instilled a new found sense of pride in fellow Canadians in what has been a dismissal few years. Those who would not typically watch sports events now find themselves glued to the tube tuning into hours of curling or skating coverage or surfing the net to find out how Canada is positioned in the global medal race. Now if only organizations can achieve that level of engagement from their employees. Imagine the productivity!

With a potential increase in absenteeism and decrease in productivity due to patriotic employees wanting to watch the Olympic events, companies have found creative ways to keep the focus on the task at hand while offering support to those going for GOLD. Employers are allowing their staff to take breaks to Google the latest event results. Others are paying homage to the Olympic race by going as far as televising the games in a communal area within the organization such as a lunch or conference room. Employers see this as an opportunity to encourage interaction amongst its employees and further solidify a bond all while boosting morale. Employees see their employers in a different light when they share the same interests and promote national pride by supporting athletes.

However with flexibility in the workforce comes the opportunity for exploitation. The Olympics shouldn’t be a reason to put your job on hold. Companies need to make it clear to their staff that their jobs still need to get done and they must meet their business goals. In such a situation, Employers are forced to rely heavily on the trust aspect of the Employer-Employee relationship. Keep in mind, by providing opportunities in the workplace to stay connected to the events at the Olympics during business hours, it will make it less likely that individuals will call in sick or sneak onto the internet behind an Employer’s back in an effort to be in the loop.

By acknowledging the importance of the Olympics and promoting all the positive energy that comes from it, employers will be able to avoid a dramatic decrease in productivity. Instead many are finding creative ways to incorporate this monumental event into their employee engagement strategy whether via office contests, dress down days or televising coverage. With the Olympic frenzy in full effect and companies’ overwhelming support, organizations may perhaps find a motivated employee whose own goal is to reach the podium in the workplace.

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The Volunteer Experience …. #HRPA2010 Conference and Trade Show

Wednesday, February 24th, 2010

Learning I was selected out of over 600 applicants as a Volunteer for the #2010 HRPA Conference and Trade Show was surreal. Putting on the maroon HRPA Volunteer shirt made it official. As a volunteer, my mandate was to serve the association, its members, as well as the exhibitors and the delegates by answering questions, addressing concerns and greeting visitors with a smile. Sounds like my days at good old Burger King.

I was assigned to volunteer in the Conference Office where fellow Volunteers alike would be required to sign in daily prior to their shift. With limited training, we were thrown in to answer questions, hand out information and sign in Volunteers. It felt like the first day of a new school; a slew of new faces, all unsure of what to expect of them in their assigned role. Some had volunteered in this area last year and knew what to expect. They had already developed cliques. Others new to this area (such as I) took a seat next to a friendly face in an effort to strike up a conversation. For many it was their first time volunteering, and they were armed with many questions most of which even I, a seasoned HRPA Conference Volunteer, could not answer.

To pass time during lulls, the Volunteers would talk about their experiences in the world of HR. Labour relation issues, recruitment trends and even horror stories as a result of the economic downturn. I learned about the hiring process in the public sector (sometimes it is who you know), dealing with employee leaves in a strategic manner (mat leaves can be a God send in a slow economy), and how to put up with a difficult coworker (or in this case Boss) without compromising your integrity. Even though we only just met, we took solace in the fact we understood where each other were coming from. We were not alone. As a result, our shifts flew by and before we knew it we were done for the day.

After I put in my volunteer hours, it was my time to expand my horizons and soak in as much information as humanly possible. Attempting to sit in on as many sessions as possible (space permitting as host rules apply), and making time to stroll through the Trade Show with minimal disruptions (after all I was still sporting my volunteer gear) all while Twittering, proved to be a challenge. There were just not enough hours in a day. This was when my exceptional multitasking skills came into play. I was able volunteer, play the delegate and listen to interesting speakers, all while tweeting away with the infamous #hrpa2010 hashtag (look for me next year at www.armorpeoplelink.com/talentfindr ). I even found time to reconnect with former colleagues. I have to say my experience was an overall success!

Volunteering at the #HRPA 2010 Trade Show and Conference blessed me with the opportunity to interact with fellow HR professionals. Some with 25 years experience, others fresh out of school, some from private organizations, others from the public sector; all having something positive and meaningful to offer. Not only was I able to learn from respected experts, intelligent speakers, and seasoned HR professionals, I walked away with new friends, a sense of accomplishment, and a feeling of camaraderie. Now the question is when do I sign up for next year?

Follow Sandra @sandragallacher

Thanks to Twitter one of our own got published in the February issue of Candian HR Reporter!

Thursday, February 11th, 2010

Our very own Andrea Duggan became a published author this week with the appearance of her blog post entitled “What employers can learn from the Jay Leno – Conan O’Brien succession plan!” Why did she become a published author? Well a lot of the credit goes to Twitter and our social networking initiatives around the 2010 HRPA Annual Conference in Toronto, Canada. Someone once called Twitter a serendipity engine because of the interesting people, connections and opportunities that come about through it when applied correctly. Such was the case in these circumstances. Through our #hrpa2010 Twitter campaign we began to connect and build a community of Twitters in and around the HRPA conference. Within two weeks we had hundreds of people sharing the #hrpa2010 hash tag and a real-time stream of 500 to 600 tweets a day. Through this stream a connection was made with Todd Humber (@HRReporter), Managing Editor at CHHR, who happened to connect with one of Andrea’s colleagues at Armor People Link. That colleague re-tweeted Andrea’s blog post on Conan & Jay which Todd picked up in his Tweet stream. Todd then followed Andrea and replied to her tweet. They exchanged emails, had a brief conversation on the phone and a blog star was born (a star in our eyes anyways). Why is this so interesting, well it’s interesting for two reasons: one, this never could have happened without Twitter (the serendipity engine works!) and two, this entire transaction took place in less than 90 minutes.

To view the article click here

To view the original blog click here

Follow Geoff on Twitter @geoffclen
Follow Andrea on Twitter @andrea_duggan

Being recognized by your community is a great feeling!

Wednesday, February 10th, 2010

These days it seems there’s not a lot to celebrate. Having lived the life of an entreprenuer for 20 plus years I know the ups and downs of building your own business. It often means long hours and late nights only to run up against a tough economy which means more long hours and more late nights! To get through these long hours entrepreneurs tend to draw on a firm belief in themselves but they also draw on the inspiration of others who have succeeded before them. I’ve often strengthened my resolve by looking at the success of others and thought “I can do that!” Although its great to dream about the success of a Steve Jobs or those Google guys, its really the support of your local community that counts. Face it, most of us will not be Steve Jobs but we can be the guy or gal with the successful tech company, print shop, manufacturer or even a staffing business. That kind of inspiration comes from your local community.

We recently were named “Small Business of the Month” by the Brampton Board of Trade. Everyone was very excited here and I have to say being recognized by your community is a great feeling! Although I can’t say we did anything as earth shattering as Steve Jobs we have worked hard and I’m glad that still counts for something in this world. I also hope that in our small way we’ll pass on that tradition of support and maybe help one of our fellow entrepreneurs get through another long hard night.

Thanks to the Brampton Board of Trade and the entire Brampton business community.

Best regards,
Geoff and Andrea

To view the Brampton Board of Trade article click here

Ali vs. Anderson – Unlikely Competitors

Monday, February 8th, 2010

Listening to Ali Velshi speak at the 2010 HRPA Conference was quite interesting to say the least. He began his speech by described how he went from being a Business Analyst in Canada to a Hurricane Chaser for CNN (not an easy feat). He went on to tell about his journey down south, job offer and expected start date in hand and how he was refused entry at US customs because his Visa wasn’t in order – all this happening just days before one of the most tragic events in our lifetime – September 11th, 2001. That day, as we all know changed travel drastically, and getting across the border, was of course not that easy! However not being able to get a flight didn’t stop Ali, he instead turned to his trusted motorcycle and two wheeled it down south to join the CNN newsroom. Overall it was a great story of a fellow Canadian making it big but what really caught my attention was how throughout his presentation Ali Velshi always seemed to refer back to Anderson Cooper, fellow Anchor and Reporter at CNN.

Anderson vs. Ali sounds like an unlikely rivalry. One at least I never expected. Ali referred to Anderson on several occasions during the final keynote at the 2010 HRPA Conference. Much to his displeasure if Anderson was to be a part of the same story Ali’s coverage would be bumped. Jokingly, Ali stated how the audience would likely be more intrigued with his presentation if it were given by Anderson. Did Ali’s really think the viewers were more interested in seeing Anderson on television than himself? Probably not, but lets just say there is some respectful professional rivalry going on a CNN, which can be healthy but can also be very destructive if not managed correctly.

These kinds of rivalries are not uncommon in the regular everyday working world. Often one employee may feel they are perceived to be lesser by other colleagues in the organization. Whether because of unequal treatment, (what we like to call favoritism) in the workplace by their Manager or a feeling brought on by themselves due to a lack self-esteem, this is a problem that needs to be addressed. How do you as an Employer or Manager ensure that your subordinates feel important and are recognized for their accomplishments (and down falls) on the same level?

First, your organization needs the right processes in place to effectively and accurately measure success against an appropriate benchmark. This will limit bias and place all employees on an equal footing. Instead of comparing Ali’s ratings to Anderson and vice versa, management should measure them against a preexisting benchmark to see how they compare (Walter Cronkite). This takes the emotional (human) aspect out of the equation and minimizes the competition between colleagues and translates into a less hostile working environment.

Secondly, Managers need to express their gratitude to all employees when a job is done well and provide constructive criticism when improvements are needed. In this case, if Ali receives record high ratings on a story he’s covered; management should express their contentment with his work and maybe even offer him a prime time slot or a raise (shameless plug for a fellow Canadian). This move would demonstrate their confidence in his work and encourage Ali to continue on the path to success.

Finally, its important not to fall into the “everyone is equal” trap, a little good old fashion competition can be a key motivator in getting an employee to take the next step in his/ her career. It pushes individuals to work beyond their comfort zone. They not only work harder but smarter. Competition helps the employee to continually look for areas of improvement and ways to outwit their colleagues. This can lead to innovative ideas and an increase in productivity. Keep in mind that too much competition can back fire and cause an increase in turnover and an over all unhappy workplace. The key is everything is moderation!

Clearly Ali Velshi is a highly capable reporter who contributes a great deal to the success of CNN. It is also apparent that Ali and Anderson share a healthy competitive relationship! In my mind and the minds of most at the audience members at the HRPA Conference, Ali put on a great presentation and we can all be proud to have such a competent and competitive Canadian working at CNN.

Follow Sandra @sandragallacher